Returns & refunds

If your order arrives damaged, faulty, or isn't what you ordered, email support@onevoltex.com with your order number and a photo. We'll arrange a replacement or a refund — whichever you prefer.

Get in touch as soon as you notice the problem, so we can start sorting it out while the parcel is still fresh.

Message us before you open the box and we'll tell you what's possible. Options depend on the item and where it's shipping from, so we agree the details with you first rather than promising in advance.

Email us with your order number and a quick note about the problem. We reply within one business day with a return address and instructions.

Where we've asked for the item back, send it with the tracking number we provide and we'll confirm your refund once it's scanned by the carrier.

Refunds go back to the original payment method through Wix Payments. Card refunds typically appear within 5–10 business days depending on your bank; PayPal is usually faster.

For damaged or faulty items we refund the product price and any tax you paid, plus original shipping where the carrier confirms the problem.